Privacy Policy – Enchanting Rwanda

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At Enchanting Rwanda, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you book and travel with us in Rwanda or Uganda. By engaging with our services, you agree to these guidelines.

 

1. Information We Collect

We may collect the following types of personal information:

a. Personal Identification Details

• Full name

• Passport details (required for permits & border crossings)

• Nationality and date of birth

• Contact information (email, phone number)

b. Booking & Travel Information

• Travel dates

• Accommodation preferences

• Activities selected (e.g., gorilla trekking, safaris, cultural tours)

c. Special Requirements (Optional)

• Dietary preferences

• Mobility or health-related assistance requests (shared voluntarily)

d. Payment Information

• Transaction details (processed securely through trusted payment providers)

• Note: We do not store credit/debit card numbers.

e. Website & Communication Data

• Messages, inquiries, and feedback

• Website usage (cookies, analytics)

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2. How We Use Your Information

We use your information to:

• Process tour bookings and secure required permits

• Customize your itinerary and travel experience

• Communicate important updates or changes

• Improve our services and customer support

• Comply with legal or regulatory requirements (e.g., park authorities)

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3. Sharing of Information

We only share your information when necessary for your travel arrangements:

• National parks for gorilla, chimpanzee, or other trekking permits

• Hotels and lodges for reservations

• Transport providers, guides, or partner tour operators

• Government authorities where required by law

• Payment service providers (for secure transactions)

We do not sell or rent your personal information to third parties.

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4. Data Protection & Security

We take your privacy seriously and use reasonable measures to protect your information:

• Encrypted communication channels

• Secure data storage

• Limited access to personal data by authorized staff only

• Secure payment gateways

However, no online system is 100% secure, so we encourage guests to take precautions when sharing sensitive details.

 

5. Data Retention

We retain your information only as long as necessary for:

• Booking and travel fulfillment

• Legal or accounting obligations

• Future customer support and reference (unless you request deletion)

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6. Your Rights

As our guest, you have the right to:

• Request access to your personal data

• Correct inaccurate information

• Ask us to delete your data after the trip

• Opt out of marketing communications

• Withdraw consent for optional information you previously gave

All requests can be made by contacting us directly.

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7. Use of Photos & Videos

During tours, we may take photos or videos of activities to share trip moments or promote our experiences.

• We will only use your identifiable images with your consent.

• You may decline photography or request removal at any time.

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8. Cookies & Website Tracking

Our website may use cookies to improve user experience, analyze performance, and personalize content. You may choose to disable cookies in your browser settings.

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9. Children’s Privacy

Our services are not directed at children under 16 unless accompanied by an adult. We do not knowingly collect information from minors without parental consent.

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10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our services or legal requirements. The latest version will always be available on our website.

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11. Contact Us

If you have questions, concerns, or requests related to your privacy, kindly contact:

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Enchanting Rwanda
Email: info@enchanting-rwanda.com

           enchantingrwanda@gmail.com
Phone: +250785615370
Office: Mundi Centre, Rwanda
Website: www.enchantingrwanda.com